Privacy Policy
This Privacy Policy describes how MNA Disaster Response (“we”, “us”) handles information collected from members of the public who request disaster-relief assistance through our hotline and online portal. We collect only what is necessary to dispatch help and keep you informed about the status of your request.
1. Information we collect
- From your call to our hotline: your name, the phone number you called from (and any alternate contact number you provide), the address or location where help is needed, a description of the assistance you need, household details relevant to safety (e.g. number of people, pets, mobility considerations), and any notes the call-center volunteer takes during the conversation.
- From the online status portal: the request reference number you provide to look up your request, plus any updates you submit (e.g. revised contact info, new location).
- Technical logs needed to operate and secure the service: IP address, browser type, and request timestamps when you visit the portal.
2. How we use your information
- To dispatch volunteers and supplies to your location.
- To send you transactional updates about your help request, for example when a team is on the way, their estimated arrival time, or when the work is complete. These updates are delivered by phone call, email, or text message (SMS) depending on your preference.
- To coordinate with other relief organizations when your request involves resources we don't directly provide (with your consent, where required).
- To comply with legal obligations and to investigate or prevent misuse of the service.
3. Text messages (SMS)
SMS updates about your request are opt-in. During your hotline call, the volunteer will ask whether you would like to receive text updates. If you say yes, we will send you transactional text messages about your help request, for example dispatch confirmations, arrival estimates, and completion notices. We will not send marketing or solicitation messages, ever.
Message frequency varies by request and is typically a few messages per active request. Message and data rates may apply.
You can opt out at any time by replying STOP to any of our messages. Reply HELP for help. Opting out of SMS does not affect our ability to help you. We will continue to reach you by phone call to coordinate.
We do not share your mobile phone number or SMS opt-in information with any third party or affiliate for marketing or promotional purposes. SMS originator opt-in data and consent records are not shared with any third parties.
See our SMS Terms & Opt-In Disclosure for the program description and the specific opt-in language used during intake.
4. How we share information
Your request details are visible to call-center volunteers and dispatch coordinators within MNA Disaster Response for the purpose of getting you the help you've requested. Volunteers dispatched to your location see only the information needed to complete their assignment (name, address, scope of work, any safety notes you provided).
We do not sell or rent your personal information. We may share information with other relief organizations or emergency services when doing so is necessary to fulfill your help request, or when required by law.
We use outside companies for a few services. Each gets only what it needs to do its job, under a written agreement that limits how it may use your information. They are:
- email delivery
- text messages and calls
- address lookup and maps
- hosting, where the service and its data are kept
For the names of these companies, ask us at .
5. Data retention
The release you sign is deleted 36 months after the work on your home is finished. Your request and the records related to it are deleted 36 months after the relief operation ends, once the work on your home is finished, and the release with them. The record of your call is deleted 36 months after the relief operation ends, or after the call if it was not part of one. Your text messages with us are deleted 36 months after the relief operation ends, or after they were sent if they were not part of one. Totals for reports, with no names, are kept. If there was a response or a claim, the records about it are kept until it is settled. You can request deletion of your record by contacting us. Some records may be retained where required for legal or accountability reasons.
6. Security
We use industry-standard safeguards including encryption in transit (TLS), encryption at rest for sensitive fields, role-based access control, and audit logging. No system is perfectly secure. If we learn of a breach affecting your data we will notify you per applicable law.
7. Your choices and rights
- Access and correction: contact us to request a copy of the information we hold about your request, or to correct any inaccuracies.
- Deletion: contact us to request deletion of your record (subject to legal retention requirements).
- SMS opt-out: reply STOP to any text message (see Section 3).
8. Children
Our service is provided to households, not directed at children. Requests made on behalf of minors should be submitted by a parent, guardian, or other responsible adult.
9. Contact
Questions about this policy or requests about your data: .
10. Changes
We may update this policy from time to time. The “last updated” date above reflects the most recent change. Material changes will be posted on this page.